To renew through the web page or via the 24/7 automated phone service, you will need to know your library card number and your PIN/password. In order to establish a PIN/password, please visit one of our libraries. A PIN/password cannot be established over the phone. If you have borrowed an item from a library outside of Newport News, through our Interlibrary Loan service, you must contact the branch where you picked up the item.
Materials may be renewed up to three times, as long as no one else has requested the item.