Curbside Pickup

Curbside Pick-Up is Available Starting
 Tuesday, May 26th!

Step 1:  Search the NNPL Online Catalog to find an available item and place it on hold.  If you need help placing holds, please call a branch or email us at nnlibrary@nnva.gov.

Step 2:  Once you’ve been notified that your hold(s) is ready, call the branch where your hold is located to arrange a pickup date and time.

Step 3:  When you arrive at the branch for your pickup appointment, call the branch to let them know you are there.  Staff will give you further instructions at that time.

Step 4:  Wait for staff to come out to deliver your items.  Staff will observe social distancing guidelines, so please remain in your vehicle and be prepared to show staff your photo ID or your library card. 

Branch Phone Numbers:

Virgil I. Grissom Library: (757) 369-3190

Main Street Library:  (757) 591-4858

Pearl Bailey Library:  (757) 247-8677


Curbside Pick-Up FAQs

  • When and where can I pick up my holds?
    • Monday through Friday, 10 a.m. to 4 p.m. at the Grissom, Main Street and Pearl Bailey Libraries.
  • How long will you keep my holds until I pick them up?
    • Ten (10) days. If your hold is not picked up by the hold expiration date, it will be made available to other patrons.
  • How many items can I pick up at one time?
    • You may pick up 20 items at a time. You can still have up to 50 items checked out at one time, this includes up to 20 DVDs.
  • What measures are you taking to ensure the safety of patrons and library staff?
    • Library staff are strictly adhering to the latest guidelines from the CDC and all curbside deliveries will be contactless. Please help us follow safety and social distancing guidelines to ensure that your delivery is as safe as possible. Please stay in your car and keep your windows rolled up.
      Note: All returned materials are quarantined for 3 days and sanitized before being available for borrowing again.
  • Do I need my library card or identification?
    • Yes, please have your library card or a photo ID ready when you arrive for Curbside Pickup. Please leave your window rolled up and display your library card or picture ID through the closed window. Thank you!
  • May I return library materials?
    • We are NOT accepting returns at the Curbside Pickup; however, you may place returns in the outside book drop at your branch.
  • May I pay a fine at the same time as I pick up my holds?
    • Fines are waived through June 10th; however, we are not accepting fine or fee payments at curbside pickup. Please speak to a staff person by phone or email if you have further questions. 
  • Can staff help me with e-books, e-audio books, streaming video and computer questions?
    • We are happy to do this for you over the phone or by email, nnlibrary@nnva.gov.